MayaAI · Built for Australian healthcare

Your AI Medical Receptionist. Every Call Answered.

MayaAI helps Australian healthcare practices manage patient calls, routine enquiries and appointment workflows 24/7, while supporting existing reception teams and established practice workflows.

  • No credit card for trial
  • No setup fees
  • No cancellation fees

    • Maya in Action

    Real call results from a MayaAI-powered clinic.

    Trial-period data, updated 17 October 2026

    435

    Patient Calls Answered

    Every genuine patient call handled

    92%

    No Staff Needed

    Resolved without escalating to the team

    36%

    After-Hours Calls

    Handled outside clinic hours

    3.1 min

    Average Call Length

    Average time per call

    Missed Calls

    100% of calls answered

    See MayaAI in action — 30-minute demo

    Leave your details and we'll call you back within 24 hours.

    Built around your reception team

    More time for the patients in front of you.

    A consistent first response

    Give patients a way to reach your practice after hours and during busy periods, with routine enquiries handled using your approved information.

    Connected appointment workflows

    Check availability, book, reschedule and cancel appointments through live Cliniko, Halaxy and Best Practice integrations.

    Support, not replace, your team

    Reduce routine phone interruptions so reception teams can focus on patients in front of them. Calls needing human attention follow your practice's rules.

    AI Appointment Booking & Call Automation

    From answering patient enquiries to making practice-approved recalls and reminders, MayaAI supports your clinic's phone workflows.

    Inbound Calls

    Answer patient calls using your practice-approved information, with clear identification as an AI assistant.

  • Instant call answering
  • Natural language understanding
  • Seamless call transfers
  • Message taking

    • Patient Outreach Calls

    Make practice-approved outbound calls for routine patient communication, with clear escalation to your team when needed.

  • Appointment confirmations
  • Patient recall campaigns
  • Waitlist vacancy calls
  • Pre-procedure reminders

    • Appointment Booking

    Help patients book, reschedule or cancel appointments within your practice's scheduling rules and connected PMS.

  • Real-time availability check
  • Calendar integration
  • Automated confirmations
  • Rescheduling & cancellations

    • Routine Patient Enquiries

    Handle routine administrative questions using approved practice information and pass requests to your team.

  • Opening hours and location
  • Practice-approved fee information
  • New-patient enquiry capture
  • Requests routed to your team

    • 24/7 Coverage

    Support routine patient calls outside opening hours, following your clinic's after-hours and escalation rules.

  • After-hours handling
  • Practice-defined call escalation
  • Weekend coverage
  • Holiday support

    • Patient Follow-up

    Make practice-approved reminders and administrative check-ins, with requests for clinical advice passed to your team.

  • Pre-op reminders
  • Post-op check-ins
  • Practice-approved preparation information
  • Human follow-up requests

    • Practice solutions

    Your practice. Your workflows.

    Different practices need different assistants. MayaAI is configured around your team, your appointment rules and your patients.

    Medical practices

    Support GP and specialist reception teams with routine enquiries, appointment requests and practice-defined call routing.

    Dental clinics

    Help patients with bookings, cancellations and practice-approved information about appointments, fees and opening hours.

    Allied health

    Manage initial and review appointment enquiries, practitioner availability and cancellations within your existing workflows.

    For other service businesses, explore a separate solution.

    Patient Calls, Inbound and Outbound

    Support patients before and after appointments with healthcare-specific call workflows configured by your practice.

    Appointments

    Manage and confirm customer appointments without human intervention, saving time.

    Frequently Asked Questions

    Automatically answer frequently asked customer questions, reducing call volume to operators.

    Complaints and Claims

    Record and resolve complaints in accordance with company procedures.

    Product Support

    Provide detailed information about your products, guiding customers through the buying process.

    Customer Support

    Provide general customer support using integration with your company's database.

    Your Business

    Easily create and customize AI voice agents to handle any scenario your business needs—no coding required.

    Automate the management of inbound calls to improve customer experience and increase operational efficiency.

    MayaAI is a Bp Software Connector Partner

    Our Best Practice integration is built and tested. It is available now on a register-interest basis for Bp Premier clinics.

    Bp Software Connector Partner

    MayaAI is a Bp Software Connector Partner. Our Best Practice integration is live.

    Built for Bp Premier

    Maya checks availability and manages appointments directly in Bp Premier while she's on the phone with your patients.

    Faster, Safer Rollout

    Skip custom workarounds. Our team handles setup for your Bp-powered clinic.

    Live practice integrations

    Connected to the systems your team already uses.

    Check availability, book, reschedule and cancel appointments in your practice management system. We configure the assistant around your clinic's requirements.

    Cliniko

    Appointment workflows connected to Cliniko.

    Halaxy

    Appointment workflows connected to Halaxy.

    Best Practice

    Magentus and Zedmed integrations are in progress.

    Tailored to Your Clinic in 5 Steps

    Every clinic runs differently. We learn your requirements, build Maya around them, integrate with your practice system and go live in phases.

    Discover Your Clinic

    We work through your clinic's call types, appointment rules, practitioners, after-hours needs and escalation pathways, one clinic at a time.

    Build Your Assistant

    Maya is configured to your clinic's requirements, with practice-approved wording and your own urgent-call escalation rules. No medical advice.

    Integrate With Your PMS

    Maya connects to your practice management system, with Cliniko, Halaxy and Best Practice live today. We confirm supported workflows for your clinic during onboarding.

    Connect & Phased Go-Live

    Connect your clinic number and roll out in phases, for example after-hours or overflow calls first, before extending to more call types.

    Review & Improve

    Review call transcripts and outcomes with your team, then refine Maya's responses and routing as your clinic's needs evolve.

    one-month free trial • No credit card required

    Built for Australian Privacy Law

    MayaAI is designed to support practices' obligations under the Australian Privacy Principles. Data is stored in Australia and never used to train AI models.

    Privacy Act & APPs

    MayaAI is designed to operate within the framework of the Privacy Act 1988, which governs how Australian businesses collect, use, store and disclose personal information.

    Our workflows are mapped to the 13 Australian Privacy Principles (APPs), including transparent collection notices, purpose limitation and secure storage.

    Health Privacy

    For health and allied health customers, calls can contain 'health information' protected by state and territory health privacy laws.

    MayaAI is configured so that health information is collected only when necessary for your practice's functions, with strict controls on access, retention and disclosure.

    Data Security & Residency

    Platform data, call recordings and transcripts are stored in Australia, and data is transmitted over encrypted connections.

    Patient data is not used to train AI models, as set out in our data processing agreement.

    Consent & Transparency

    AI receptionists must collect only data with a clear, legitimate purpose and clearly explain how it will be used.

    MayaAI provides caller greeting templates and privacy notices so your patients and clients understand when calls are recorded, how long information is kept and how to access or correct their data.

    How we protect your data

    Compliance FAQ

    Is MayaAI compliant with the Privacy Act and APPs?

    How is health information stored for clinics?

    Where is my data stored?

    Do callers know they're speaking to AI?

    Simple, Transparent Australian Pricing

    All plans include a one-month free trial. No credit card required. No setup fees. No cancellation fees. Prices in AUD + GST, billed monthly or annually. *T&Cs apply

    Starter

    Perfect for tradies, sole practitioners, and very small clinics