Privacy Policy
Nutire Pty Ltd (ABN 55 671 343 856) — Version 2, 27 February 2026
Nutire Pty Ltd (ABN 55 671 343 856) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
Quick Overview
We collect information you provide to us and information we gather when we interact with you
We use this information to provide our services and improve your experience
We protect your information using secure systems and processes
You have rights regarding your personal information, including access and correction rights
Information We Collect
This Privacy Policy applies to:
Medical practices and health professionals who use our Services (our customers)
Patients and callers who interact with our AI receptionist when calling medical practices that use our Services (end users)
Job applicants and employees
Visitors to our website
The personal information we collect depends on which category you fall into and which of our services you use.
Identity and Contact Details
Name, address, email address and phone number
Professional details
Service Related Information
Payment and transaction details for products and services you've purchased from us or enquiries about our products and services
Your preferences for our services and your marketing preferences
Feedback and survey responses
Digital Information
IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences
Recordings (When Enabled by Medical Practices)
Call recordings, including voice recordings of patient interactions with the AI receptionist
Transcripts of calls handled by the AI receptionist
Voice inputs and AI-generated responses
Call metadata (duration, time, date, caller information)
Records of meetings and decisions
Professional Information (For Job Applicants and Workers)
Employment history
Professional experience
Required authorisations and licences
Professional registrations
Information about your right to work in the relevant jurisdiction
Sensitive Information
We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted. This includes:
Health Information
Limited health-related information (to provide healthcare services and support tailored to your needs / to ensure we can provide safe and appropriate services) including:
Patient name, date of birth and address
Script refill requests
Cultural and Background Information
Racial or ethnic origin (to provide culturally appropriate services)
Religious beliefs (when relevant)
Criminal record checks (if we need to verify your background before hiring you)
Professional memberships (to assess the suitability for employment)
How We Collect Personal Information
Directly from you when you interact with us, contact us, fill out forms
Automatically when you visit our website, use our technologies, interact with our online services
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you
From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn
Why We Collect, Hold, Use and Disclose Personal Information
We collect and use your personal information to run our business and provide our services as set out below.
Business Operations
To manage our relationship with you as a customer or supplier
To process and deliver our products and services
To handle your inquiries, support requests, and communications
To maintain accurate records for billing and administration
To verify your identity when required or permitted by law
Communication and Support
To respond to your questions and support requests
To communicate important updates about our services
To handle inquiries made through our website or platforms
To manage your participation in surveys, feedback sessions, or events
Service Improvement
To conduct analytics and market research
To improve our business operations and services
To develop and enhance our applications and platforms
To understand how our services are used
Marketing and Promotions
To send you promotional information about our services and events
To inform you about products or services that may interest you
To manage your marketing preferences
To run competitions, promotions, and special offers
To provide additional benefits to our customers
Employment Purposes
To assess employment applications
To evaluate candidate qualifications
To manage professional certifications and licences
To maintain employment records
Legal and Compliance
To comply with our legal obligations
To respond to court orders or legal processes
To maintain required business records
To fulfill regulatory requirements or reporting obligations
To protect our legal rights and interests or as authorised by law
When Health Professionals Use Our Services
Where you interact with our Services through a medical practice that has engaged us to provide AI receptionist services:
We collect and handle your personal information (including Sensitive Information) on behalf of that medical practice
The medical practice retains effective control over your personal information
We will handle your information where necessary and in accordance with our agreement with that medical practice and this Privacy Policy
You should review the medical practice's privacy policy to understand how they handle your personal information
We seek assurances from medical practices that use our Services that they will handle information in accordance with applicable Privacy Laws, but we have no control over and are not responsible for how medical practices use your information.
Our Disclosures of Personal Information to Third Parties
We may disclose personal information to:
Service Providers
IT service providers
Data storage providers
AI technology providers
Web hosting and server providers
Payment processors
Marketing and advertising providers
Analytics providers
Professional Advisers
Bankers
Auditors
Insurers and insurance brokers
Legal advisers
Business Partners
Our existing or potential agents
Our business partners or contractors
Corporate Transactions
If we merge with or are acquired by another company, or sell our business assets:
Your information may be disclosed to our advisers
Your information may be disclosed to the potential purchaser's advisers
Your information may be included in the transferred assets
Legal and Regulatory Bodies
Courts and tribunals
Regulatory authorities including as required for reporting obligations
Law enforcement officers
Other Parties
Third parties you have authorised
Emergency services when necessary
Any other parties as required or permitted by law
Overseas Disclosure
Storage and Access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
When our service providers are located overseas
When we work with overseas business partners
When using cloud-based services or data storage solutions
Our Approach to Overseas Disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
AI Receptionist Services
We may disclose limited personal information to third party service providers located outside of Australia in connection with the operation and functionality of our AI receptionist services. These third party service providers may be located in the United States and European Union.
Before disclosing your personal information to these overseas recipients, we take reasonable steps to ensure they handle your information in accordance with Australian Privacy Laws.
Your Privacy Rights and Choices
Providing Information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don't want to provide information and we will let you know when information is required versus optional.
Access to Your Information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
Correction Rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing Communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
How to Contact Us
Step 1: Contact Our Privacy Officer